FAQs

  • WHAT IS YOUR ORDER PROCESS?

   Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team on luxurybasestore@gmail.com if further assistance is required at any point.

  • HOW CAN I TRACK MY ORDER?

   Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. Visit our Track Order page.

  • HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

   Free International shipping can take about 7-21 days business days to arrive.

  • MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?

   If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please feel free to reach out to our customer service team at luxurybasestore@gmail.com and we will provide you with an update.

  • DO I HAVE TO PAY COSTUME AND/OR IMPORT TAXES?

   LuxuryBase cannot be held responsible for any customs charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. LuxuryBase is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

  • IS IT SAFE TO SHOP ON YOUR SITE?

    Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access LuxuryBase uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

 

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